How to get support

How to get Support Notocord

NOTOCORD® is committed to providing the highest quality of service and support to our customers around the world. It comes in many ways: phone, emails, webconferences, on-site meetings. Technical support is part of the maintenance package.

Described below are the different methods to ask for technical assistance, information or to send a file.

Check out the documentation website is open to all customers, it provides free access to:

  • User manual, with tutorials to get started smoothly
  • Reference documents on modules and applications
  • Application notes on specific setups
  • Example configurations for the most common analyses
  • FAQ featuring both generic and specific matters

Contact the Support team

Send us an email or use the Contact us form. You may also call us: 

  • France: + 33 1 34 80 00 00 (9.30am – 6pm Paris time)
  • USA: + 1 484-530-5030 (8.30am – 5pm)

Report abnormalities via the Support Wizard

  • Send us key information for the diagnosis via the Support Wizard

Support Wizard

The Support Wizard is available from:

  • NOTOCORD-hem™ main menu: Help > Support Wizard
  • Computer start menu: All programs > NOTOCORD-hem EVOLUTION > Support Wizard

Send a file

Via Pydio, a tool hosted by Instem to share files with our customers.

  • Contact Support or your sales rep to request an account

By postal services

  • Burn a DVD with your file(s) and mail it to NOTOCORD® (France or US) or to the appropriate distributor, depending on your country of origin. See our contact list.

Get remote assistance

Contact Support or your sales rep to request Remote Assistance via a private and secure web conference.

  • A GoToMeeting® email invitation will be sent to you.
  • Launch the GoToMeeting® link embedded in the email when requested and follow the instructions to join the meeting.

Remember, we go faster if you provide:

  • A file and a short description of your protocol,
  • NOTOCORD-hem version used, license number (information available on NOTOCORD-hem main menu: Help\About),
  • Acquisition hardware used.



  • Userspace
  • Phone & email
  • Support Wizard
  • File upload
  • Remote assistance