How to get support
NOTOCORD® is committed to providing the highest quality of service and support to our customers around the world. It comes in many ways: phone, emails, webconferences, on-site meetings. Technical support is part of the maintenance package.
Described below are the different methods to ask for technical assistance, information or to send a file.
|
Check out the documentation website
confluence.notocord.com is open to all customers, it provides free access to:
- User manual, with tutorials to get started smoothly
- Reference documents on modules and applications
- Application notes on specific setups
- Example configurations for the most common analyses
- FAQ featuring both generic and specific matters
|
 |
Contact the Support team
Send us an email or use the Contact us form. You may also call us:
- France: + 33 1 34 80 00 00 (9.30am – 6pm Paris time)
- USA: + 1 484-530-5030 (8.30am – 5pm)
|
 |
Report abnormalities via the Support Wizard
- Send us key information for the diagnosis via the Support Wizard
The Support Wizard is available from:
- NOTOCORD-hem™ main menu: Help > Support Wizard
- Computer start menu: All programs > NOTOCORD-hem EVOLUTION > Support Wizard
|
 |
Send a file
Via our website
- Use this form to upload a data file or a file extract.
By postal services
- Burn a DVD with your file(s) and mail it to NOTOCORD® (France or US) or to the appropriate distributor, depending on your country of origin. See our contact list.
|
 |
Get remote assistance
Contact Support or your sales rep to request Remote Assistance via a private and secure web conference.
- A GoToMeeting® email invitation will be sent to you.
- Launch the GoToMeeting® link embedded in the email when requested and follow the instructions to join the meeting.
|
Remember, we go faster if you provide:
- A file and a short description of your protocol,
- NOTOCORD-hem version used, license number (information available on NOTOCORD-hem main menu: Help\About),
- Acquisition hardware used.
|
