Customer satisfaction survey results
24 Jun 2014
Customer satisfaction has always been a major goal for NOTOCORD. We look for continuous improvement and a high level of user satisfaction. We do that in 3 steps:
- Asking your opinion on our products and services, our support team, our communications tools.
- Identifying major area of improvement raised by our customers.
- Ensuring concrete products and services improvement
- 100% are satisfied with NOTOCORD products
- 97% are satisfied with NOTOCORD services
What has been done since last surveys?
"Make the software easier to use"
- NOTOCORD-Sense™ , our new software platform will include new and improved features
- Example configuration & tutorials are available on MyNOTOCORD
- User manuals & technical documents have been revised for a better readability are available on MyNOTOCORD
"Make validation process easier"
- Creation of a new service: Upgrade Validation Assistance (UVA)
- Dedicated team available to help you through validation process.
- New sections on our website focus on solutions tailored to the different phases of pharmacology research
- Face-to-face meetings with users during the Usergroups enable personalized software demos