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Support Benefits
NOTOCORD Support provides you with technical assistance, answers your questions about the product usage, diagnoses anomalies and guides you to solve specific problems.
The technical assistance is delivered via phone calls, e-mails, remote access and during on-site visits.
The NOTOCORD software maintenance agreement includes :
Hotline
Processing of urgent issues
Assistance
- Product usage
- Configurations setup for data acquisition and analysis
- Customer Configuration setup design and optimization
- Data analysis optimization
- Analysis and reporting templates for Microsoft Exceltm design
- Customer reporting templates optimization
- Product installation and upgrade
- New release information
- Third party hardware usage
Consulting
- New experiment
- New analysis
- New platform
- New hardware
Diagnosis
- Anomalies cause tracking
- Software error identification
- Urgent software error correction
On site assistance
- Installation with IQ delivery
- Training on specific topics
- Experimental conditions verification
- Design of specific projects
- Face to face with users
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