NOTOCORD offers a software maintenance service to its customers as a renewable annual agreement.

Software Maintenance agreement is a valuable method to receive technical assistance, consulting, software updates and software error corrections.

Also, as a Microsoft Certified Partner, NOTOCORD is providing the ascending compatibility of its software with the evolution of Microsoft operating systems.

Software maintenance agreement benefits

Technical assistance and consulting

• Assistance on software usage
• Microsoft Excel™ expertise and consulting : assistance for setting of extraction models
• Hotline priority
• Workstation installation/upgrade assistance : phone or online assistance for software installation
• New release information
• Data analysis optimization
• Configuration analysis : support and guidance for specific or complex experimental cases
• Guidance on hardware usage

Software updates

You are informed via email that a software update is available and will be shipped upon request (CD-Rom) during the maintenance year. In NOTOCORD-hem CD-Rom, a version note is detailling all changes as well as previous versions change history.

Software Errors correction 

Upon request critical bugs can be corrected, depending on software versions.

On site assistance (depending on your annual maintenance fees)

• Up to 2 days /year
• Guidance and project follow-up aiming at workstation efficiency
• Verification of your configurations
• Questions on software usage